Customer information – upcoming maintenance
Between approximately 11pm and 11.30pm on Sunday 5 May, we’ll be performing essential maintenance and you won't be able to log into your account. We’re sorry for the disruption to our service.

Forgotten your username?

To recover your username, enter the details below and click ‘Submit’. We’ll then send you more information to your registered email address.

Have a junior account? If you’re recovering the username of a junior account, enter the child’s details and the email address registered to the account.

Have a joint dealing account or designated account? Please call our customer services team on 0345 54 32 600.

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